You have 30 days from the date you receive your order to make a return.
To be approved, items must be:
Unused, unwashed and in original condition
Returned with all tags attached
Registered in our return portal within the return period
Please note that items from different orders cannot be returned together.
To ensure a smooth return process, all items must meet the following conditions:
Items must be returned in their original condition, with all tags attached
Items must be unused and unwashed
Items must not show any signs of wear
Items must be free from stains (including makeup, deodorant or perfume)
Items must not smell of perfume, smoke or other odors
Please note that changes in fit, comfort, or performance experienced during physical activity are not considered valid grounds for returns or claims once the product has been used.
Items that have been worn, washed or altered will not be approved for return.
Please make sure your return parcel is securely sealed to avoid damage during transport.
We do not accept returns or claims for products purchased from other retailers, resellers or second-hand platforms.
You are welcome to try on your items at home, just as you would in a store.
Please do so carefully and avoid activities that may damage, stretch or soil the product. Some items are more delicate, and it is the customer’s responsibility to ensure that returned items remain in original condition.
Returns that do not meet our return conditions may be rejected or refunded at our discretion.
For hygiene reasons, swimwear must be returned:
Unworn and unwashed
With all original tags attached
With the hygiene liner fully intact
Swimwear should only be tried on over underwear, and care must be taken to avoid contact with makeup, lotions or deodorant. Returns that do not meet these requirements cannot be accepted.
All returns and exchanges must be registered via our online Return Portal.
Register your return or exchange using your order number and email address
Follow the instructions provided and use the return label / QR code generated in the portal
Pack the items securely and drop off the parcel at the designated service point
Returns sent without registration or without using our return solution may not be accepted.
Online orders can be returned free of charge in our physical store in Sweden, provided the return is registered online in advance via our return portal.
Please note:
Online orders can be returned in-store
The return must be registered online before visiting the store
The same return conditions apply in-store as for online returns
All items returned in-store will be checked on site by our staff. Items must meet all return requirements to be accepted.
We reserve the right to:
Decline an in-store return if the return conditions are not met
Apply a return handling fee or refuse the return in cases of unusual or excessive return behavior, in line with our online return policy
All decisions are made on an individual basis and in accordance with applicable consumer protection laws.
You find our Store at Norrlandsgatan 10, 111 43 Stockholm, Sweden. Opening hours and more info about the store you find HERE.
Return fees depend on your location and selected return method.
The exact return fee will always be shown in the return portal before you complete your return.
Return fees are deducted from your refund. Original shipping costs are non-refundable.
(See country-specific return fees in the bottom of this page.)
Once your return has been received and approved, your refund will be issued to the original payment method used at checkout.
Please note:
Return shipping fees are deducted from the refund
Refund processing times may vary depending on your payment provider
For purchases made using invoice, installments or Buy Now Pay Later, refunds are processed according to the terms of the payment provider.
Please note that it is the customer’s responsibility to pay the invoice according to its due date, even if a return has been made and the refund has not yet been processed. We do not cover any reminder fees, interest or additional charges incurred due to late payment.
If you would like to exchange an item for a different size or product, simply register an exchange in our return portal.
Please note:
Exchanges are subject to availability
If the requested item is out of stock, a refund will be issued instead
Items received through an exchange cannot be exchanged again and may only be returned, in which case a return fee will apply
An exchange can include multiple items from the same order, but each order can only be registered for exchange once.
If you paid using a Klarna invoice, you do not need to pause your invoice when requesting an exchange.
No new invoice will be issued
You should pay the original invoice as usual, according to Klarna’s due date
All items should be in perfect condition upon delivery.
If you receive an item that is defective, faulty or incorrect, please contact our Customer Service team as soon as possible and no later than 7 days after delivery. Reaching out promptly helps us assist you as efficiently as possible.
All claims must be registered via our online return portal. When submitting a claim, you are required to:
Provide a clear description of the issue
Upload photos showing the defect or error
Before returning any item as part of a claim, you must inform Customer Service in advance and follow the instructions provided.
We handle claims in accordance with applicable consumer protection legislation.
A claim may be approved if the issue can be verified as a production or manufacturing defect and falls within the scope of your statutory right to claim.
Please note:
Normal wear and tear, damage caused by use, washing, incorrect care or accidental damage is not considered a valid claim
Issues related to fit, comfort or performance during use do not constitute grounds for a claim
Changes in colour, including discolouration, fading or staining caused by washing, detergents or laundering processes, are not considered manufacturing defects and are therefore not eligible for a claim
Proof of the defect is required for assessment
We reserve the right to reject claims that are not related to verified production defects or that fall outside the scope of the right to claim.
In line with EU regulations, repair may be offered as a first solution where applicable, before replacement or refund. If repair is not possible or reasonable, an alternative solution will be offered.
Defective or incorrect items must be returned unused, unless otherwise agreed upon with Customer Service.
You can contact our Customer Service team at:
support@stronger.se
It is the customer’s responsibility to track their delivery and collect the parcel within the carrier’s holding period.
If you do not receive delivery notifications, you must contact our Customer Service in good time before the parcel is returned. Failure to receive notifications does not constitute a valid reason for non-collection.
If a package is not collected and is returned to us, we reserve the right to charge:
The original shipping cost (if applicable)
A return handling fee to cover return shipping and administration
Uncollected packages are not considered a valid return under the right of withdrawal. Any refund will be issued only after applicable fees have been deducted.
We reserve the right to review and take action in cases of unusual or excessive return behavior.
This may include situations where a customer repeatedly orders large quantities of items and returns a significant portion of them. In such cases, we may, at our discretion:
Apply a higher return handling fee to cover additional administration and processing costs
Limit future purchases
Deactivate the customer account
Any such measures are applied on an individual basis and in accordance with applicable consumer protection laws.
If you believe a decision has been applied to you in error, please contact our Customer Service team for review.