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Here you will find the most common questions regarding your order.
I just placed an order on your website, how do I know if it went through?
You will receive an order confirmation to the email you added when placing your order, if you can't find the email, please check your junk mail as well. If you haven't received your order confirmation within 24 hours, please contact our Customer Service.
Can i pre-book a product that are sold out?
You cant pre-book a product that is sold out, but you can use the "Notify me" function on the product page. You click the icon with the letter on the wanted size and write your email address, then we will let you know when the product is back in stock. If you cant sign up, that means that the product will not come back.
How do I use a discount code?
If you have a discount code you can easily add it at the checkout by clicking on "Add discount code or voucher" and type it.
Can i cancel my order?
We're sorry, but we can't cancel an order that is already placed.
Can I make changes to an order that I placed?
Unfortunately, we can't make any changes to an order that is already placed. If something didn't go as expected we want to ask you to create a return and place a new order.
I'm interested in a product that is shown as sold out, how do I know when and if it will be re-stocked?
You can use the "Notify me" button on the product page. You click on the letter icon and type your email address and we will send you an email when the product is back in stock. If the icon isn't showing, then the product is sold out and won't be re-stocked.
I saw that you had a campaign yesterday but placed my order today, can I take part of it today?
No, discounts and campaigns are only valid during a specific time. You will always find the current price on the website.
I placed an order yesterday and today the product has a lower price, can you adjust the payment?
No, you need to return your product and place a new order with the current price.
I forgot to add my discount code when I placed my order, can I add it afterwards?
No, we can't add a discount code after your order has been placed.
Do you offer giftcards?
No, we don't offer gift cards at the moment.
Here you will find what you need to know about your delivery.
Here you will find the most common questions regarding returns.