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RETURNS
On this page, we've compiled common questions and answers related to our return policy for Black Week.
Can I return products I bought during the Black Week sale?
Absolutely, our return policy applies even for Black Week products. To give you as a customer the smoothest experience during this time, we've decide to extend the right of return. All orders placed between November 16th through December 16th can be returned until January 16th.
If you have any questions or need assistance with the return process, our customer service team is here to help you every step of the way.
Can I exchange a product that is on sale?
While we don't offer exchanges, we do provide a straightforward return and refund process. If you wish to replace an item, simply initiate a return for the current product and place a new order for the size you desire. If you have any questions or encounter difficulties during this process, please don't hesitate to contact our Customer Service team through chat or email. They are dedicated to assisting you and ensuring your complete satisfaction with your purchase.
What’s the return policy for the Gift Kits?
Our return policy for Gift Kits is rather simple, but we've got a special process for size changes. If you find that one or more items in the kit you received do not fit as expected and you want to order a different size, you should reach out to our customer service team. They'll hook you up with a discount code, so you can get the new size at the same price you originally paid.
I plan to purchase items as Christmas gifts; what's your return policy for gift purchases?
Not to worry, we understand that Christmas gift shopping can be a bit tricky. To make it more convenient for you, we offer extended return periods for orders placed from November 16th and onwards. This means you have the flexibility to return any items until January 16th if they happen to fall short of the recipient's expectations.
This should give you peace of mind knowing that there's ample time for returns, ensuring the gifts you choose are just right for your loved ones.
Can I return products I bought during the Black Week sale?
Absolutely, our return policy applies even for Black Week products. To give you as a customer the smoothest experience during this time, we've decide to extend the right of return. All orders placed between November 16th through December 16th can be returned until January 16th.
If you have any questions or need assistance with the return process, our customer service team is here to help you every step of the way.
Can I exchange a product that is on sale?
While we don't offer exchanges, we do provide a straightforward return and refund process. If you wish to replace an item, simply initiate a return for the current product and place a new order for the size you desire. If you have any questions or encounter difficulties during this process, please don't hesitate to contact our Customer Service team through chat or email. They are dedicated to assisting you and ensuring your complete satisfaction with your purchase.
What’s the return policy for the Gift Kits?
Our return policy for Gift Kits is rather simple, but we've got a special process for size changes. If you find that one or more items in the kit you received do not fit as expected and you want to order a different size, you should reach out to our customer service team. They'll hook you up with a discount code, so you can get the new size at the same price you originally paid.
I plan to purchase items as Christmas gifts; what's your return policy for gift purchases?
Not to worry, we understand that Christmas gift shopping can be a bit tricky. To make it more convenient for you, we offer extended return periods for orders placed from November 16th and onwards. This means you have the flexibility to return any items until January 16th if they happen to fall short of the recipient's expectations.
This should give you peace of mind knowing that there's ample time for returns, ensuring the gifts you choose are just right for your loved ones.
Here you will find the most common questions about the Black Week sale.
Here are the top questions about your Black Week order and delivery.
Here you will find the most common questions about the Black Week sale.
Here are the top questions about your Black Week order and delivery.
